Privacy Policy

1. Introduction

DigitalCash24 ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By accessing or using our service, you agree to be bound by the terms described herein and all terms incorporated by reference.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when:

• Registering for an account
• Making a purchase
• Completing KYC verification
• Contacting us for support
• Participating in surveys or promotions

This may include:

• Name and contact information (email, phone number)
• Billing and payment information
• Government-issued identification (Aadhaar, PAN)
• Bank account details
• Transaction history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Date and time of visits
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Processing transactions and payments
• Providing customer support
• Delivering purchased products
• Managing wallet and withdrawal requests

3.2 Compliance and Security

• Verifying your identity (KYC compliance)
• Preventing fraud and unauthorized access
• Complying with legal obligations
• Enforcing our terms of service

3.3 Communication and Marketing

• Sending transaction confirmations
• Providing service updates and notifications
• Sending promotional materials (with consent)
• Responding to inquiries and feedback

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Cashfree and other payment gateways)
• Email delivery services
• Analytics and performance monitoring
• Customer support tools

4.2 Legal Requirements

We may disclose your information when required to:

• Comply with applicable laws and regulations
• Respond to legal process or government requests
• Protect our rights and property
• Ensure user safety and prevent fraud

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for data transmission
• Secure database storage with encryption
• Regular security audits and monitoring
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

6.1 Types of Cookies

• Essential Cookies: Required for basic website functionality
• Authentication Cookies: Keep you logged in to your account
• Analytics Cookies: Help us understand website usage patterns
• Preference Cookies: Remember your settings and preferences

6.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Update your account information through your profile
• Request correction of inaccurate data

7.3 Communication Preferences

• Opt-out of marketing communications
• Manage notification settings

7.4 Account Deletion

You may request account deletion, subject to:

• Completion of pending transactions
• Resolution of outstanding obligations
• Legal retention requirements

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Specific retention periods:

• Account information: Duration of account plus 7 years
• Transaction records: 7 years from transaction date
• KYC documents: 7 years from account closure
• Marketing data: Until you opt-out or 3 years of inactivity

9. International Data Transfers

Your information may be processed and stored in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify users of significant changes via email or website notice

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: