Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy outlines the terms and conditions under which DigitalCash24 processes refunds and cancellations for digital products purchased through our platform.

Due to the digital nature of our products and instant delivery, our refund policy is designed to balance customer satisfaction with the protection of intellectual property rights.

2. Digital Product Policy

2.1 No Refund Policy

Generally, due to the nature of digital products, all sales are final and no refunds are provided once the product has been successfully delivered and downloaded.

2.2 Exceptions

Refunds may be considered in the following exceptional circumstances:

• Technical issues preventing product download within 48 hours of purchase
• Product files are corrupted or incomplete
• Product significantly differs from the description provided
• Duplicate purchases made within 24 hours
• Unauthorized transactions (subject to verification)

3. Refund Request Process

3.1 Timeframe

Refund requests must be submitted within 7 days of the original purchase date. Requests submitted after this period will not be considered.

3.2 How to Request a Refund

To request a refund, please:

1. Contact our support team at support@digitalcash24.com
2. Include your order number and purchase details
3. Provide a detailed explanation of the issue
4. Include relevant screenshots or documentation if applicable

3.3 Required Information

• Full name and registered email address
• Transaction ID or order number
• Product name and purchase date
• Detailed reason for refund request
• Supporting evidence (if applicable)

4. Refund Processing

4.1 Review Process

All refund requests are reviewed individually by our support team. The review process typically takes 3-5 business days.

4.2 Approval Criteria

Refunds will be approved if:

• The request meets our exceptional circumstances criteria
• The product has not been successfully downloaded
• Technical issues are verified on our end
• The request is submitted within the valid timeframe

4.3 Processing Time

If approved, refunds will be processed within:

• Credit/Debit Cards: 5-10 business days
• Digital Wallets: 3-5 business days
• Net Banking: 3-7 business days

5. Cancellation Policy

5.1 Pre-Delivery Cancellation

Orders can be cancelled before product delivery in the following cases:

• Payment is pending or failed
• Technical issues during the purchase process
• Customer contacts support within 1 hour of purchase

5.2 Post-Delivery Cancellation

Once a digital product has been successfully delivered and download links are provided, the order cannot be cancelled. This includes:

• Products that have been downloaded
• Download links that have been accessed
• Products delivered to your account dashboard

6. Wallet and Withdrawal Cancellations

6.1 Withdrawal Request Cancellation

Withdrawal requests can be cancelled if:

• The request is in "Pending" status
• Processing has not begun (within 24 hours)
• KYC verification issues arise

6.2 Service Charges

Service charges (15%) for cancelled withdrawal requests will be refunded to your wallet balance if the cancellation is due to:

• Technical issues on our platform
• Bank account verification problems
• System errors

7. Non-Refundable Items

The following items are not eligible for refunds under any circumstances:

• Products that have been successfully downloaded
• Custom or personalized digital products
• Products purchased with promotional codes or discounts
• Service charges and processing fees
• Products older than 7 days from purchase date
• Products purchased during sale periods (unless defective)

8. Dispute Resolution

8.1 Internal Resolution

We encourage customers to contact our support team first for any issues. Most problems can be resolved quickly through direct communication.

8.2 Escalation Process

If you're not satisfied with the initial response:

1. Request escalation to a senior support manager
2. Provide additional documentation if required
3. Allow 5-7 business days for escalated review

8.3 Payment Gateway Disputes

For payment-related disputes, you may also contact your bank or payment provider. However, we recommend resolving issues directly with us first for faster resolution.

9. Quality Assurance

To minimize the need for refunds, we implement:

• Rigorous quality checks on all products
• Detailed product descriptions and previews
• Customer reviews and ratings
• Technical support for installation and setup
• Regular product updates and bug fixes

10. Customer Support

Our support team is available to assist with:

• Technical issues with downloads
• Product installation guidance
• Account-related queries
• Payment and billing questions

11. Policy Updates

This policy may be updated from time to time to reflect:

• Changes in business practices
• Legal or regulatory requirements
• Customer feedback and suggestions
• Industry best practices

Users will be notified of significant changes via:

• Email notifications
• Website announcements
• Account dashboard messages